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Post by sydbristow on Jun 7, 2014 2:38:32 GMT
Okay, they aren't exactly the fastest shippers but it's a darn good price you pay for things there, right? I recently placed an order and had a number of communication and other issues. I had to keep going back to the chat (which is super convenient and every time in the past week or so I've gotten through very quickly). Anyway, it was kind of a bumpy road but I feel they did a good job of trying to address the issues and provide good customer service. Even though the experience wasn't very good with this particular order, after the service I received, I would still order with them again.
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Post by love2shop42 on Jun 7, 2014 3:41:27 GMT
The shipping takes forever and ever! I bought a couple things from one of the sales and a Charriol bracelet and waited over a month to get my packages. I called and complained and the CS rep talked to a supervisor and they credited my account with $20 apology for the shipping delay. Nice gesture, but I will never shop there for a birthday gift and expect it to get to me in a timely manner. Best to shop at Hautelook when a long delay does not matter.
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irene
Posh
Posts: 11
Skin Type: dry
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Post by irene on Jun 7, 2014 19:31:56 GMT
Shipping took about 3 weeks to a month. I ordered makeup (bad idea) and the makeup didn't even come sealed when it usually does in stores. So I had no idea how long it was sitting in a warehouse or if it's been used/tampered with. I called CS and complained and they credited the money back to my account. THey were very nice in that aspect, but I don't think I will be buying from them again.
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Post by tehprincessjenn on Jun 8, 2014 0:22:40 GMT
You would think now they've been taken over by nordstrom, the shipping would be better.
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